Designing software that’s shaped by conversations with real people, detective-like research around a problem, and a commitment to sweating the details.
Currently building an intelligent payments platform for higher education at Meadow. Previously, I was the first designer on Monzo’s US team, helping with global expansion for a beloved UK consumer bank.
At Meadow, I helped launch a student agent that allows students to reply directly to billing communications. Agent conversations save schools time and surface signals that feed into risk scoring, ultimately helping staff answer the question of “who needs my attention today”?
An email marketing system that allows school admins to preview, manage, and test the billing reminders students receive. One of the most requested product features that later became the foundation of our upsell strategy.
This was the first time I developed all of the frontend code in React, an experiment that later laid the foundations for a new design process.
A filtering interaction that detects student filters and exclusions in real time as school admins type out (or dictate) a query.
Core to the school admin’s role is pulling a precise, multi-attribute student segment to analyze or act on. I wondered if there was an easier way to apply numerous filters at once with a simple query, or fn + space!
Merlin and eBird were my first loves — but I dreamt of a tool that combined sound identification, species tracking, and a general educational resource for birds. I sculpted Nighthawks into just that using xeno-canto and BirdNET.
Launched our first subscription product, including a cash back rewards program, high APY savings, and powerful spend visualization tools that help users understand where their money is going.
I helped redesign onboarding by implementing a dynamic, risk-based identity verification flow, increasing application approvals by 62%. A really fun and gnarly deep dive into the heavily regulated world of KYC and AML rules.
Bringing together all of your money in Monzo so you can track spending across cards and accounts, make transfers, and understand your financial life at a glance.
An onboarding feature that increased Savings Jar adoption among new users through contextual feature education and a touch of motion design.
